Florist Whitechapel Online Flower Delivery Order Terms for Customers

Florist Whitechapel E-Commerce Terms & Conditions

Introduction

These terms and conditions ("Terms") apply to all online orders placed with Florist Whitechapel for the purchase and delivery of flowers and related products. By accessing our website and making a purchase, you agree to be bound by these Terms. Our services are available to customers within Whitechapel and surrounding areas, and these regional details form part of your contract with us. Please read these Terms carefully before making your online flower delivery order.

Order Process

When you place an order for flower delivery with Florist Whitechapel through our website, you must provide accurate and complete information including the recipient’s name, address, contact telephone number, and preferred delivery date. Upon placing an order, you will receive an automated order confirmation detailing your order number, items ordered, delivery address and date, and the total price. This confirmation serves as an acknowledgement that we have received your request, but it does not constitute acceptance of your order.

Acceptance of your order and completion of the contract between you and Florist Whitechapel takes place when we dispatch the flowers to the requested delivery address. We reserve the right to refuse or cancel orders at our discretion if, for example, we have insufficient stock of a specific flower or if we are unable to fulfil your delivery request due to circumstances beyond our reasonable control. Should this arise, we will notify you promptly and arrange a full refund or an alternative arrangement.

Flower Selection and Substitutions

Florist Whitechapel makes every effort to fulfil orders as per the flower selection and arrangement shown on our website. However, the availability of flowers may sometimes vary due to seasonal factors or supply limitations. In such cases, we reserve the right to substitute flowers or packaging of equal or greater value and quality without prior notification. We will strive to maintain the overall style, colour, and design specified in your order as closely as possible.

Payment

Payment for all online flower delivery orders in Whitechapel must be made in full at the time of placing the order. We accept payment methods as specified on our website, which may include major credit and debit cards as well as other secure payment solutions. Your payment will be processed in British Pounds Sterling (GBP). If, for any reason, your payment is declined or cannot be processed, your order will not be fulfilled and we shall have no liability to you for non-delivery.

Pricing and VAT

Prices for flowers, arrangements, and delivery services are clearly stated on our website and are inclusive of VAT where applicable, unless stated otherwise. We reserve the right to change prices at any time; however, orders already placed and accepted will not be subject to any pricing changes.

Delivery Policy

Florist Whitechapel delivers to addresses within Whitechapel and the surrounding areas as specified on our website. Delivery dates and time slots are provided for guidance and are not guaranteed. While we make every reasonable effort to deliver flowers on the date requested, delays may occasionally occur due to factors beyond our control—including traffic conditions, adverse weather, or supply chain issues.

If the recipient is not available at the time of delivery, our driver will attempt to leave the order with a neighbour, in a safe location, or will leave contact details for rearrangement. It is the customer’s responsibility to ensure all delivery details are correct and that someone is available to receive the order. We do not accept liability for delivery failures caused by incorrect or incomplete address information.

Cancellations and Amendments

You may cancel or amend your online flower delivery order by contacting us as soon as possible and no later than 24 hours prior to the scheduled delivery date. Where the cancellation or amendment is accepted, we will process a full refund (in the case of cancellations) or confirm changes (in the case of amendments), provided work on your order has not commenced. If your order includes personalised messages or has already been prepared, dispatched, or delivered, we may not be able to honour cancellation or amendment requests. In such circumstances, no refund can be given.

Returns and Refunds

Due to the perishable nature of flowers and arrangements, returns are accepted only in cases of clear error, defect, or damage on delivery. If you believe your delivery has arrived damaged or is not as described, please contact us within 24 hours of receipt providing your order number and photographic evidence of the issue. Where a fault is verified, we will at our discretion offer a replacement arrangement or a full or partial refund. Returned items must not have been altered, used or displayed in any way.

Product Quality and Freshness

We are committed to providing fresh, high-quality flowers for every order. Please note that flowers are perishable items and customers are advised to follow care instructions provided to maximise longevity. Some flowers may arrive in bud form to ensure longer vase life and freshness upon delivery. Florist Whitechapel cannot accept responsibility for the condition of flowers once delivered if care instructions are not followed or if delivery is delayed due to incorrect delivery information provided by the customer.

Personal Messages and Instructions

You may provide a personalised message with your order. Florist Whitechapel cannot accept liability for errors in personal messages supplied or for messages deemed inappropriate or offensive. We reserve the right to refuse messages that may violate legal or ethical standards.

Liability

Except in the case of death or personal injury caused by our negligence, our liability in connection with any order placed through our website is strictly limited to the purchase price of that order. We shall not be liable for any indirect or consequential losses including but not limited to disappointment, loss of profits, or loss of opportunity resulting from the use of, or inability to use, our online flower delivery service in Whitechapel and surrounding areas.

We take care to ensure the security of your data and payments; however, we cannot be held responsible for losses suffered by customers due to factors outside our reasonable control, such as unauthorised access to our website or third-party fraud.

Force Majeure

Florist Whitechapel is not liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”). This includes, but is not limited to, strikes, natural disasters, acts of terrorism, war, epidemics, or extreme weather conditions.

Privacy and Personal Data

Personal information provided to Florist Whitechapel is processed in accordance with our privacy policy, available upon request. Please ensure your information is accurate, as we cannot be responsible for errors due to incorrect data provided by customers.

Intellectual Property

All content on the Florist Whitechapel website, including text, images, design, and logos, is the intellectual property of Florist Whitechapel or its licensors and is protected by UK copyright and trademark law. Any reproduction, distribution, or use of this content without our express permission is prohibited.

Governing Law and Jurisdiction

These Terms along with any disputes arising from or related to online flower delivery orders in Whitechapel and its surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

Florist Whitechapel reserves the right to amend or update these Terms from time to time without prior notice. Any changes will be posted on our website and will take effect immediately upon posting. Customers are encouraged to review these Terms regularly to ensure continued compliance when placing future orders.

General Information

If any article or section of these Terms is found to be invalid or unenforceable by a court, the remaining Terms shall remain in full force and effect. Our failure to enforce any part of these Terms does not constitute a waiver of our right to do so at a later date.

Service Availability in Whitechapel and Surrounding Areas

Florist Whitechapel is dedicated to providing an exceptional online flower delivery service to customers located in Whitechapel and the surrounding districts. Service availability is subject to our capacity and coverage area as detailed from time to time on our website. If you have questions about delivery eligibility for a specific address, please get in touch prior to ordering through the available enquiry options on our website.

Contact and Support

If you have queries or require support in relation to your online order or these Terms, please use the appropriate contact forms on our website. Our customer service team is committed to providing timely assistance to customers across Whitechapel and surrounding areas.