Returns, Refunds & Complaints – Florist Whitechapel
Our Fresh Flowers Guarantee for Whitechapel
At Florist Whitechapel, we are committed to delighting our customers with beautiful, fresh blooms on every order. As your trusted local Whitechapel florist, serving both households and businesses, we guarantee the freshness and quality of every arrangement that leaves our shop. If, for any reason, you are not fully satisfied with your delivery, we have a clear and fair returns, refunds, and complaints process in place to ensure your peace of mind.
Damaged-on-Arrival Policy
We go to great lengths to ensure your flowers arrive in perfect condition. However, if your flowers are damaged upon delivery, please let us know within 24 hours of receipt. Damaged-on-arrival claims can be made if you notice issues like wilting, smashed petals, broken stems, or water-soaked packaging at delivery. To help us resolve your situation quickly, we may request a clear photograph of the bouquet as delivered. This helps us investigate the issue, maintain high standards, and provide the best service to our Whitechapel community.
Freshness Window & Flower Quality
Florist Whitechapel guarantees that every bouquet will remain fresh and vibrant for a minimum of 5 days from delivery, provided that care instructions are followed. Our flowers are expertly sourced and prepared daily to meet this high standard. If your blooms begin to deteriorate within this freshness window, despite following the recommended guidelines, please contact us promptly. We stand by our fresh flowers guarantee and will ensure a satisfactory solution.
Refund and Replacement Options
Customer satisfaction is at the heart of everything we do. In the rare event that your order is damaged, does not meet our freshness promise, or you're dissatisfied for any justified reason, you may be eligible for a refund or replacement. Our solutions include:
- Replacement: We will send a new bouquet of equivalent value at the earliest possible convenience.
- Full or Partial Refund: Depending on the extent of the issue, we can provide a full or partial refund to your original payment method.
All requests are reviewed on a case-by-case basis to ensure your concerns are handled fairly and promptly.
Complaints Process
Your feedback is vital to maintaining the highest standards as Whitechapel’s preferred florist. If you wish to raise a complaint about your experience—whether regarding product quality, delivery service, or any aspect of your order—please contact us as soon as possible. Our team aims to respond within 24-48 hours to investigate and resolve the matter. We always do our utmost to put things right, learning from every comment to continually improve our service for our valued local customers.
Our Commitment as Your Local Florist
Florist Whitechapel takes pride in serving the community with trustworthy, friendly, and professional service. We deliver to homes and businesses throughout Whitechapel and the surrounding areas, and our team is dedicated to providing assurance and satisfaction with every arrangement. Shop with confidence, knowing we stand behind our fresh flowers guarantee and work hard to resolve any issues that may arise. Thank you for choosing Florist Whitechapel – your trusted local florist.
